KrispCall’s Unified Callbox encompasses the following features provided by KrispCall:

1. VoIP calling and Messaging.
2. Voicemails and Call Recordings.
3. Call Logs and Analytics.
4. Call Notes and Contact Tags.
5. Search messages in conversations
6. Pin contacts and conversations
7. DND mode for a contact or a phone number
8. Marking conversations open and closed
9. Viewing and editing contact details
10. Blocking and unblocking contacts
11. Advanced filtering options

A typical unified callbox consists of the following features and functions:

1. A centralized communication hub for the management of calls, SMS, voicemails, and other interactions.
2. A dashboard that stores analytical information to drive data-driven decision-making.
3. Direct access to other features like call monitoring, call recording, and voicemails for specific usage and customization.
4. Unique features like custom notes for each conversation or contact tags to enhance collaboration.
5. Mark conversations as open and closed, etc.

Unified Callbox by KrispCall empowers sales teams to expedite deal closures through its comprehensive features. By providing seamless VoIP calling and messaging, along with voicemails and call recordings, the platform ensures efficient communication and a record of critical interactions. The inclusion of call logs, analytics, and advanced filtering options enables insights into performance and strategic data management.

Additionally, features like call notes, contact tags, and the ability to search messages in conversations facilitate organized information retrieval and improved collaboration. With tools such as pinning contacts, DND mode, and marking conversations open or closed, the sales team gains enhanced control and clarity in managing leads. Viewing and editing contact details, blocking/unblocking contacts, and prioritizing tasks contribute to a tailored and effective sales approach.

In essence, Unified Callbox streamlines communication, organization, and decision-making, collectively leading to a more efficient sales process and, ultimately, faster deal closures.

Contact Centers can use KrispCall’s Unified Callbox as a medium to improve communication, enhance customer service, and boost agent productivity. Here are practical examples of how call centers can make use of it:

1. Use VoIP calling, messaging, and voicemails for real-time interactions and comprehensive record-keeping.
2. Gain insights into call patterns with Call Logs and Analytics.
3. Enhance conversation details with Call Notes and Contact Tags, and easily search messages.
4. Utilize features like pinning contacts, Do Not Disturb mode, and marking conversations open or closed for efficient workflow.
5. View and edit contact details, block/unblock contacts, and apply advanced filters for a customized approach to communication management.